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@@ -24,9 +24,9 @@
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" * Operator, supervisor, director\n",
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"* Can we assume operators always get the initial calls?\n",
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" * Yes\n",
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- "* If there is no free operators or the operator can't handle the call, does the call go to the supervisors?\n",
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+ "* If there is no available operators or the operator can't handle the call, does the call go to the supervisors?\n",
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" * Yes\n",
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- "* If there is no free supervisors or the supervisor can't handle the call, does the call go to the directors?\n",
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+ "* If there is no available supervisors or the supervisor can't handle the call, does the call go to the directors?\n",
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" * Yes\n",
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"* Can we assume the directors can handle all calls?\n",
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" * Yes\n",
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